Registering a New Claim or Enquiring about an Existing claim

To register a new claim or to enquire about an existing one, please click the download link below for the type of claim you are making. Then email a completed copy for GAP Claims to Claims@mapfre.co.uk or for Cosmetic Repair/Alloy to CRIClaims@mapfre.co.uk

Alternatively telephone 0330 4001655 and the contact centre will guide you through the process.

CLICK HERE TO DOWNLOAD GAP CLAIMS DOCUMENT

CLICK HERE TO DOWNLOAD COSMETIC REPAIR/ALLOY CLAIMS DOCUMENT

If you have a query about an ongoing claim, please email the appropriate email address quoting you claim reference or certificate number

PRIVACY AND PERSONAL DATA PROCESSING POLICY

MAPFRE Asistencia Compañia International de Seguros y Reaseguros, S. A. is the owner of this website and is responsible for the personal data provided by users through this website.

The user is hereby informed of the processing of data provided while browsing the website, as well as any data generated while using said website, including, if applicable, any sharing or international transfers of the data that may occur, for the purposes referred to in the section Why does MAPFRE process your personal data?

If the data provided refers to third-party individuals other than the user, the user affirms that they have gathered said data with the third party's prior consent to share their data and to have informed them, before providing said data, about the purposes of the processing, sharing and other terms provided for in the Information on Data Protection section.

The user hereby states that they are 18 or older. If the data provided during navigation belongs to children under the age of 18, including health data, as the holder of parental authority or guardianship over the minor, you expressly authorize the processing of such data under the terms established in the additional information.

The user guarantees the accuracy and truthfulness of the data provided, undertaking to inform MAPFRE Asistencia of any changes to the data provided.

The use of this website is subject to the Privacy and Personal Data Processing Policy, the Terms of Use detailed below, as well as the COOKIES POLICY. Please read them carefully.

INFORMATION ON DATA PROTECTION:

Who is the data controller for your personal data?

The data controller for the information and/or personal data you provide to MAPFRE is:

• Identity: MAPFRE Asistencia is registered in the UK with company number FC021974, Branch Number BR008042

• Postal address: MAPFRE ASSISTANCE Agency Ireland, Ireland Assist House, 22-26 Prospect Hill, Galway, Ireland, H91 TVF8

• Data Protection Officer contact details: dpo.uk@mapfre.com
  

What data does MAPFRE collect?

MAPFRE Asistencia obtains information about its users. The following data are stored:

1. Data obtained from the browsing and use of MAPFRE's website, specifically:
   

   • The domain name of the provider (ISP) that provides them with access to the Internet. For example, a user of provider XXX will be identified by the domain xxx.es.

   • The date and time of access to the website.

   • The Internet address from which the link directed the user to the website.
     

2. Identifying, economic, health and any other data that you provide through any of the forms accessible by users on the website and for the purpose stated in each of the forms.

Why does MAPFRE process your personal data?

The purposes for data processing are as follows:

• Regarding data obtained during the browsing and use of MAPFRE's website, MAPFRE will process the data generated by browsing for the purposes set out in the cookies panel and its associated preferences when selected from the cookie panel.
  

• Where appropriate, data provided in forms accessible on the website will be processed for the purposes related to such forms, namely:
  

• If you provide data in an insurance and/or contracting application, MAPFRE will process your data to:

  • Comply with the pre-contract and/or the contract.

  • Develop risk profiles necessary for actuarial purposes in order to value and define the risk in a way that is as aligned with the data provided as possible.

  • Consult shared files, including but not limited to insurance claims database and shared databases for the prevention and investigation of fraud.

  • Consult your data in information files on compliance or non-compliance with monetary obligations to assess economic solvency of data subjects and to prevent delinquency.

  • Maintain and comprehensively and centrally manage your relationship with the MAPFRE Group.

  • Conduct statistical studies and calculations, surveys, market trend analysis and quality control for the evaluation of the service provided.

  • Process, monitor and update any information you request.

  
  

• If you provide your data for claims and benefits management, MAPFRE will process your data to:

  • Carry out all necessary procedures to manage the claim made or the service requested.

  • Assess and define risk and prevent and investigate fraud in claims and benefits management.

  
  

• If you provide data in order to request information, make a suggestion or make a complaint, MAPFRE will process your data to contact you and respond to your request.
  

• If you provide your data to subscribe to an email newsletter, MAPFRE will process your data to send communications and news based on the interests you select on the subscription form.
  

• If you provide your data and agree to receive sales communications, MAPFRE will process your data to send you information and advertising, including electronically, regarding offers, products, recommendations, services, promotions, gifts and customer loyalty campaigns from the various companies of the MAPFRE Group that are responsible for the marketing thereof based on profiles created through marketing and statistical studies.
  

How long will MAPFRE keep your personal data?

The personal data provided will be kept for no longer than necessary for the purposes for which they were collected. Our retention period is determined by the legal obligation placed on us as a regulated Insurance company.

What is the legal basis for processing your data?

The legal grounds for the processing of your data for the purposes indicated in the section "Why does MAPFRE process your personal data?" are listed below:

• With regard to the browsing and use of MAPFRE's website, consent is given by the user in the cookies panel below.
  

• With regard to insurance applications and/or contracting:

  • The legal basis for the creation of risk profiles necessary for actuarial purposes in order to value and define the risk in a way that is as aligned with your circumstances as possible is legal obligation as provided for the Data Protection Legislation.

  • The legal basis for consulting shared files, including but not limited to the travel insurance database and the shared claims insurance file for the prevention and investigation of fraud, is the legal obligation established, in the Data Protection Legislation.

  • The legal basis for consulting your data in information files on compliance or non-compliance with monetary obligations to assess economic solvency of data subjects and to prevent delinquency, in other word, performing credit check is the legal obligation established, in the Data Protection Legislation.

  • The legal basis for maintaining and comprehensively and centrally managing your relationship with the MAPFRE Group is the execution of insurance contracts and/or the application of contractual or pre-contractual measures.

  • The legal basis for conducting statistical studies and calculations, surveys, market trend analysis and quality control for the valuation of the service provided is the execution of the contract and/or pre-contract.

  • The legal basis for processing, monitoring and updating any information you request is the consent you gave at the time of making such inquiry or request.

  
  

• With regard to claims and benefits management, the legal basis for processing data both to carry out the necessary procedures to manage the claim made or the service requested, and to assess and define risk and prevent and investigate fraud in claims and benefits management, is the execution of the contract.
  

• With regard to requesting information, making suggestions or making complaints, the legal basis is the consent given by the user by providing their data as contact details so that MAPFRE can respond to their request.
  

• With regard to subscribing to email newsletters, the legal basis is the consent given by the data subject by providing their data when subscribing.
  

• With regard to receiving sales communications, the legal basis is the consent given by the data subject to receive information and advertising, including electronically, regarding offers, products, recommendations, services, promotions, gifts and customer loyalty campaigns from the various companies of the MAPFRE Group that are responsible for the marketing thereof.
  

Who will your data be shared with?

MAPFRE Asistencia may share your data exclusively for the purposes specified in the section "Why does MAPFRE process your personal data?" with the following recipients:

• To individuals or legal entities with whom collaboration agreements have been entered into, such as airline operators, air ambulance, ground transportation, hotel operators, hospitals, and medical professionals, as appropriate, for the due provision of the service to the insured party or third parties, the normal execution of the insurance contract and the fulfillment of obligations undertaken with clients.

• To the respective partners companies with whom MAPFRE Asistencia jointly offer the product or services.

• To the different service provider companies of the MAPFRE Group for the due provision of the service.

• To third-party companies, clients and partners companies with whom collaboration agreements have been entered into for the provision of qualified services requested by the client.

• To reinsurance companies of both the MAPFRE Group and third-party companies, necessary for the fulfillment of the contract.

• To the various insurance, financial and real estate companies belonging to the MAPFRE Group (www.mapfre.com), subsidiaries and investee companies, for the purposes of comprehensively and centrally managing the relationship of data subjects

• To authorities, regulators or governmental bodies in cases required by law, local regulations or in compliance with regulatory obligations.

Within the framework of such communications, data may be transferred internationally to countries outside the UK and European Economic Area (EEA). Such transfers shall be made to countries where there is no suitability decision by the European Commission only when they are essential for the fulfillment of the stated purposes or services and MAPFRE will ensure that with such transfers, the personal data is adequately protected to the standard expected by the Data Protection Legislation.

What are your rights when you provide your data to MAPFRE?

Under the terms and scope set forth in the current regulations, any person may exercise the following rights:

• Access: Find out what personal data MAPFRE Asistencia holds about you.

• Rectification: Request the correction of any inaccurate data.

• Erasure: Request that data be deleted when, among other reasons, they are no longer necessary for the purposes for which they were collected.

• Restriction of processing: Request that MAPFRE stop processing your data, if, for example, the data are inaccurate or the processing thereof is illegal. However, it may still be processed for the exercise or defense of possible claims, the protection of the rights of another person or for reasons of public interest.

• Objection: Object to the processing of your data, except when necessary for, among other reasons, the development of the contractual relationship, if appropriate, or for the exercise or defense of possible claims.

• Portability: Receive your personal data in a structured, commonly used and readable format, or request that it be sent to another controller where technically feasible.

You may also, at any time, revoke your consent to the processing of your data, where appropriate.

The aforementioned rights may be exercised directly by the owner of the data or by means of a legal or voluntary representative. You can send your request to the UK GDPR Data Protection Representative:
Address: 52 Carretera De Pozvelo, Majadahonda, Madrid Cp28222, Spain
Email: info@privacysolved.com

You can also submit a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, www.ico.org.uk, if you consider that MAPFRE Asistencia has not processed your data in accordance with the regulations, through the website set up for such purposes by the corresponding Supervisory Authority.

RESPONSIBILITIES

MAPFRE Asistencia accepts no responsibility for information on this website originating from sources outside of the MAPFRE Group, nor for any content that it has not created.

The links outside of MAPFRE Group that appear on this page are solely intended to inform the user about the existence of other relevant sources of information available on the Internet, where the data provided here may be expanded. Under no circumstances shall MAPFRE Asistencia be held liable for the outcome obtained through said links.

LEGAL NOTICE

The owner of the domain is MAPFRE Asistencia Compañia International de Seguros y Reaseguros, S. A. MAPFRE Asistencia is authorised and regulated by the Direccion General de Seguros y Fondos de Pensiones (DGS) in the kingdom of Spain. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

Registered office is at Dixon House, 72-75 Fenchurch Street, London, EC3M 4BR. Company number FC021974 Branch number BR008042. Trading under the name Travel Claims Services.

WEBSITE CONDITIONS OF USE

The user undertakes to make good use of the website. This good use is understood to be in accordance with current legislation, good faith and public order.

The user also agrees not to use the website for fraudulent purposes and not to perform any action intended to damage, disable or overload the website or that may prevent its normal use and operation in any way.

The user is hereby informed that, in the event that the Conditions of Use, the Privacy Policy or any other terms or conditions contained on the website are breached, MAPFRE reserves the right to limit, suspend or block the user's access to the website using any technical measure that it deems necessary to this end.

Copyright

All rights reserved. The design of the portal and its source codes, as well as the logos, trademarks and other distinctive symbols that appear therein, belong to MAPFRE and are protected by the corresponding intellectual and industrial property rights.

The reproduction, distribution, transformation, manipulation, public communication or any other total or partial, free or paid for use of the texts, images or any other content contained on the website is strictly forbidden without written authorization from the copyright holders.

MAPFRE Asistencia reserves the right, at any time and without prior notice, to apply any changes, variations, deletions or cancellations to the contents and its manner of presentation that it deems necessary, whether temporarily or permanently. The user must ensure that they are using the updated version at all times. This does not grant users the right to receive indemnification for any damages and losses.

Data Protection

All personal data provided by you to us in connection with this policy will be held by us in accordance with our Privacy Notice . We strongly suggest that you read our Privacy Notice before deciding to progress with the contract of insurance, with us to ensure you are fully informed about and are comfortable with the ways in which we process your personal data.

The information below briefly describes some of the ways in which we will use your personal data should when you enter a contract of insurance with us for the provision of goods or services. This is not a comprehensive note and is not intended to be one. For full details please refer to our Privacy Notice .

Your personal data may be used for underwriting, claims or marketing purposes. Your information may be transferred outside of the European Economic Area. This will only happen when it is necessary for the conclusion, or performance of a contract for insurance or services that is entered into at Your request or in Your interests, or for administrative or marketing purposes where You have given consent.

We may share Your details with other companies within the MAPFRE group, to administer your contract of insurance or services and so that You can be informed by MAPFRE and their group of companies of products and services which may be of interest to You this may be done by telephone, email, SMS or post.

If You no longer wish to know about these products or services, please contact us or visit our website where you will be able to disable provision of information regarding our products and services

We use your personal details relating to your health to enable us to make a quote, deal with claims under your policy. We will only use sensitive information about you for the specific purpose for which you provide it and to provide the services described in the policy. You must ensure that you only provide sensitive information about other people with their agreement.

By proceeding you confirm:

• You have consent or the legal right to disclose personal information, including sensitive personal information to us on behalf of all persons you have identified for insurance policy cover, this is important as health falls within the special categories of personal data under data protection legislation;

• You have provided full details of any current or past medical conditions in line with the insurance policy terms and conditions.

We will only use your personal data as set out in our Privacy Notice. You can find our Privacy Notice here .

We will use your personal data in accordance with our Privacy Notice, and where necessary with your consent, in the following circumstances:

• to confirm, update and improve our customer records;

• to identify and market products and services that may be of interest to you (subject to your prior consent);

• to analyse and develop our relationship with you;

• to help in processing any applications you may make;

• to manage and administer your policy, including underwriting and claims handling; This may include disclosing it to other insurers, regulatory authorities, or to our agents who provide services on your behalf;

• for the carrying out studies of statistics and claim rates;

• for the analysis and the prevention of fraud;

• for the analysis and the prevention of payment defaults;

• for statistical studies by us and/or any sectorial organisation in Europe.

We will only disclose your personal information to third parties if:

• It is necessary for the performance of your insurance policy or other product or service you have t with us;

• If you have given your consent; or

• If such disclosure is required or permitted by law.

You agree we will store the Personal Data according to the GDPR as detailed in our Privacy Notice .

Where you travel outside the EEA countries, you agree that in case of need, your data may be transferred outside the EEA countries exclusively for the fulfilment of our obligations under Your policy of insurance in order to provide to you or other beneficiaries under the policy of insurance with the service requested and may be shared with our providers of services in the country where you are travelling. Further details of how data is shared with countries outside the EEA can be found in our Privacy Notice .